Your Space. Your Support. Your Progress.

Residents are expected to respect others, keep their accommodation clean, follow visitor arrangements, attend key worker sessions and follow safety procedures. 

You can contact your dedicated key worker directly or speak to a member of staff if you need help reaching them.

Speak to your key worker or a member of staff to arrange a suitable time for your session. 

Yes, you can have visitors between 9am-10pm. Please inform staff in advance and ensure visitors sign in at reception. Overnight guests require prior approval from your key worker. 

If there is an immediate danger, call 999. For urgent accommodation or support issues, contact our 24/7 Emergency Helpline on 07908753917. 

Report the issue through the Residents Portal or tell your key worker or a member of staff as soon as possible. 

Speak to your key worker. We can support you with education, training, job searches, CVs, applications and interview preparation. 

Speak to your key worker. We can support you with education, training, job searches, CVs, applications and interview preparation. 

Yes, we want your accommodation to feel like home. Speak to staff before making permanent changes or alterations. 

Free Wi-Fi is available throughout our accommodation. Ask a member of staff for the access details. 

Your key worker can help with budgeting, managing bills, saving, shopping and developing money-management skills. 

Yes. Your key worker can provide support with appointments, forms, letters and accessing relevant services. 

Speak to your key worker or another member of staff. You can also use the Residents Portal to raise feedback or a complaint. 

Tell a member of staff or your key worker as soon as possible. If you are in immediate danger, call 999. 

We support you with practical skills including cooking, budgeting, household management, education, employment, wellbeing and managing a tenancy. 

We will work with you and relevant professionals to develop a move-on plan, helping you prepare for your next home and greater independence.